When Experience Walks Out the Door: Capturing Critical Knowledge Before It’s Lost

Every company has them — the experts who just know how things work. They can fix a system before it fails, train others without notes, and navigate complex procedures that no one else fully understands. These are your most experienced workers — and they’re carrying knowledge that’s unique to your organization. But many of them are nearing retirement.

In industries like construction, manufacturing, and energy, a growing portion are in their 50s and 60s. As they prepare to retire, entire generations of expertise risk disappearing — the “how we actually do it here” knowledge that keeps operations safe, efficient, and compliant.

The Risk of Losing What’s Not Written Down - The Need of Capturing Critical Knowledge

A surprising amount of operational knowledge lives only in people’s heads passed on verbally, through quick demonstrations, or not at all. And once those individuals leave, that experience is gone — often permanently.

When that happens:

• Teams lose confidence and consistency.

• Training slows down.

• Safety and quality slip.

• And organizations end up relearning lessons they’ve already paid for.

  
  

It’s not just about filling positions — it’s about keeping the know-how that defines your business.

Turning Expertise Into Lasting Knowledge

This is where LUMA1 comes in.

With LUMA1, companies can capture knowledge directly from the experts who have it — on site, in their own words, as the work happens.

✅ Film it fast – A phone or tablet is all it takes. Add a wireless microphone even better.

✅ Tell the story – What’s being done and why it matters.

✅ Share instantly – Turn real-world experience into engaging, trackable training.

✅ Keep it living – Update lessons as procedures evolve, without waiting for production cycles. You are continuously improving.

Whether it’s a unique maintenance routine, a safety workaround that’s proven to work, or a specialized setup no manual covers, LUMA1 helps teams turn expertise into video-based learning that’s searchable, measurable, and accessible across the organization.

A Legacy That Works Beyond Retirement

Capturing critical knowledge isn’t just about risk prevention or ensuring quality — it’s about honoring the experience of the people who built your business and ensuring their impact lasts.

When those insights become part of your everyday training, they don’t retire — they teach the next generation. They strengthen safety and quality culture. They make every site smarter and every team more capable.

Because in the end, your most valuable asset isn’t equipment or data — it’s the experience that knows how to use them.

Ready to Protect What Your People Know?

LUMA1 helps organizations across construction, manufacturing, and infrastructure capture and share knowledge through fast, interactive video. Before the expertise walks out the door — let’s make sure it’s captured, shared, and put to work.

👉 Learn more about LUMA1 Knowledge Capture with a 15 minute demo →